Refund and Returns Policy

Refund and Return Policy

At Arenas Club, we strive to provide an exceptional and rewarding experience for our members. As our model is based on gifting exclusive tasting products and offering financial equivalent rewards for participation, we do not engage in traditional sales of goods. Therefore, our Refund and Return Policy is designed to reflect the nature of our rewards-based system. Please read this policy carefully to understand how refunds, cancellations, and returns are handled for Arenas Club members.

1. General Policy Overview

Since Arenas Club gifts products as rewards for participation in our wine, whiskey, and tequila tasting groups, we do not offer refunds or accept returns on tasting products or any other gifted items. The value of participation is in the experience, feedback opportunities, and the rewards members earn through engagement with the Club and its partners.

2. Refunds on Membership Fees

If you have purchased a premium or paid membership with Arenas Club, you may be eligible for a refund under the following conditions:

  • Cancellation within 14 days: If you cancel your membership within 14 days of your initial registration, you may be eligible for a full refund. Please contact [email protected] to initiate the cancellation process.
  • Partial refunds: After 14 days, no full refunds are offered, but partial refunds may be issued based on the remaining time in your membership, subject to review.

Memberships purchased with discounts or promotional offers are non-refundable.

3. Rewards and Gift Products

Wine, Whiskey, and Tequila Tasting Products

All tasting products provided to members are gifted as part of Arenas Club’s unique rewards system. As such:

  • No returns or exchanges are accepted for any tasting products or beverages received through the Club.
  • Damaged or defective products: If a product arrives damaged, please contact us at [email protected] within 7 days of receiving the item, and we will work with you to provide a suitable solution (e.g., replacement, if applicable).

Redeeming Rewards

Arenas Club offers reward points that can be redeemed for prepaid Mastercards, Visas, or other products and services. Please note:

  • Financial equivalent rewards (e.g., prepaid cards) are non-refundable once issued.
  • Merchandise purchased using reward points: Items purchased using reward points may be subject to their own return or exchange policies, which will be clearly outlined in the rewards marketplace. Contact the vendor directly for details.

4. Cancellation of Events

If you have registered for an Arenas Club event (e.g., tasting sessions, community events) and need to cancel:

  • Cancellation by the member: Refunds for event cancellations are subject to the specific terms of the event. Please refer to the event details for cancellation policies or contact [email protected] for assistance.
  • Event cancellation by Arenas Club: If an event is canceled or rescheduled by Arenas Club, registered members will receive a full refund or be given the option to transfer their registration to a future event.

5. Expiration of Rewards

Arenas Club reward points earned through participation in tastings and events may have expiration dates. Please review the details of your rewards account regularly to ensure you redeem your points before they expire.

  • Expired rewards: Expired points cannot be reissued or refunded once they have expired.
  • Unused rewards: If you do not redeem your points within the specified time frame, Arenas Club is not obligated to issue a refund or compensation for unused points.

6. How to Request a Refund or Resolve Issues

For any issues related to membership fees, event registrations, damaged tasting products, or rewards, please contact our support team at [email protected]. Include the following details:

  • Your name and membership ID.
  • A description of the issue.
  • Any relevant order numbers or receipts.

Our team will review your request and respond within 7-10 business days.

7. Final Remarks

As Arenas Club operates on a rewards-based model, we aim to create enjoyable and beneficial experiences for all our members. While refunds are limited due to the nature of our services, we are committed to ensuring that all members receive high-quality service and products. We appreciate your understanding and continued participation in the Arenas Club community.

If you have any further questions regarding our Refund and Return Policy, feel free to reach out to us at [email protected].