Privacy Policy

At Arenas Club, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our website, located at https://arenas.club (referred to as “Arenas Club,” “we,” “us,” or “our”). Please read this policy carefully to understand your rights and our practices regarding your data.

1. Information We Collect

We collect various types of information to provide and improve our services. The information we collect includes:

Personal Information

When you create an account, register for events, or interact with our platform, we may collect the following personal information:

Name
Email address
Phone number
Mailing address
Payment details (for premium memberships, event registrations, or purchases)
Social media handles (if provided during registration or login)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

IP address
Browser type and version
Device information
Pages visited and interaction data
Cookies and tracking technologies (see section on “Cookies” below)

Event Information

If you register for or organize events through Arenas Club, we may collect additional information such as event details, participants, and attendance records.

2. How We Use Your Information

Arenas Club uses the information we collect for the following purposes:

Providing Our Services

We use your information to provide, personalize, and improve our services, including:

Registering and managing your account.
Processing payments for events, memberships, and other services.
Facilitating event participation and communication.
Delivering newsletters, updates, and promotional materials (if you have opted in).

Customer Support

We may use your contact information to respond to your inquiries, provide customer support, and resolve any issues you encounter with our platform.

Marketing and Communication

With your consent, we may use your information to send promotional offers, event notifications, and updates related to Arenas Club. You may opt out of Text or SMS messages at anytime by replying STOP. You can opt out of email marketing communications at any time by following the unsubscribe instructions provided in our emails.

Analyzing and Improving the Platform

We use automatically collected information to analyze user behavior, improve our services, enhance website functionality, and prevent fraudulent activities.

Legal and Regulatory Compliance

In certain cases, we may need to use your personal data to comply with legal obligations, resolve disputes, or enforce our Terms and Conditions.

3. How We Share Your Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. We do not sell your personal data to third parties. However, we may share email data information with staff or other departments in the following circumstances:

Survey Data

All data collected in surveys remain anonymous and no personal data or contact data is shared with any third-party.

Service Providers

We will only share your email or name data with trusted third-party service providers that assist us in operating the Arenas Club platform, processing payments, managing events, or delivering communications only if you agree to provide such information to the third-party. These providers are bound by confidentiality agreements and are only allowed to use your data to perform services on our behalf.

Event Organizers

If you register for events on Arenas Club, your information may be shared with club ambassadors or event organizers to facilitate your participation. This includes sharing your name, contact details, and any other relevant event-related information.

Legal Requirements

We may disclose your personal information if required to do so by law, or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights, prevent fraud, or enforce our Terms and Conditions.

Business Transfers

If Arenas Club undergoes a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. In such cases, we will notify you of any changes to the ownership or use of your data and you will have the option to opt out of any data transfer.

4. Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes encryption of sensitive data, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Arenas Club uses cookies and similar tracking technologies to improve your experience on our website. Cookies are small text files stored on your device that help us understand your preferences, remember your login information, and analyze website traffic.

Types of Cookies We Use:

Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled.
Performance Cookies: These cookies help us understand how visitors interact with our site by collecting anonymous usage data.
Marketing Cookies: We use these cookies to deliver personalized ads and track the effectiveness of our marketing campaigns.

You can manage your cookie preferences or disable cookies through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of our website.

6. Your Data Rights

You have certain rights regarding your personal data, subject to local laws. These include the following:

Access: You have the right to request a copy of the personal information we hold about you.
Correction: You have the right to request that we correct any inaccurate or incomplete information about you.
Deletion: You have the right to request that we delete your personal data, subject to legal and contractual restrictions.
Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format.
Object to Processing: You have the right to object to the processing of your personal data for direct marketing purposes or any other processing based on legitimate interests.

To exercise these rights, please contact us at [email protected]. We will respond to your request within the timeframes required by applicable data protection laws.

7. International Data Transfers

Arenas Club may transfer your personal information to servers located outside your country of residence. We will take appropriate steps to ensure that any data transferred to another jurisdiction is protected in accordance with this Privacy Policy and applicable data protection laws.

8. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including providing services, complying with legal obligations, resolving disputes, and enforcing our agreements. Once your data is no longer needed for these purposes, it will be securely deleted or anonymized.

9. Third-Party Links

Arenas Club may contain links to third-party websites, services, or content that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page, and the updated policy will include a “Last Updated” date. Your continued use of Arenas Club after any changes to this policy constitutes your acceptance of the updated terms.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at [email protected] or at [email protected].